Dynamic Decisions Podcast
The CEO Who Listens to Every Lost Customer
Episode 55
September 30, 2025
41 min
The CEO Who Listens to Every Lost Customer Lucas Wilson, CEO of Signpost, delivers a wake-up call every business owner needs: "Just because you gained a customer doesn't mean they stay a customer." With 20+ years serving SMBs and achieving less than 1% churn, Lucas shares brutal truths about customer service in 2025. T…